1. Overview
At SecureKit, we strive to provide excellent service and ensure customer satisfaction. This Refund Policy outlines the terms and conditions for refunds of SecureKit subscription services purchased through Paddle.com ("Paddle"), our payment service provider.
All payments are processed by Paddle, who acts as the merchant of record. Refund requests are subject to Paddle's refund policies and applicable laws.
2. Refund Eligibility
2.1 Subscription Refunds
We offer refunds for subscription services under the following circumstances:
- Within 14 Days: You may request a full refund within 14 days of your initial subscription purchase, provided you have not exceeded reasonable usage limits.
- Service Issues: If the Service fails to function as described due to technical issues on our end, you may be eligible for a refund.
- Billing Errors: If you were charged incorrectly due to a billing error, you will receive a full refund.
- Duplicate Charges: If you were charged multiple times for the same subscription, duplicate charges will be refunded.
2.2 Non-Refundable Items
The following are generally not eligible for refunds:
- Subscriptions canceled after the 14-day refund period
- Usage-based charges that have been consumed
- Subscriptions that have been used to exhaust plan limits
- Refunds requested due to changes in business needs or circumstances
- Refunds for accounts terminated due to violation of our Terms of Service
3. How to Request a Refund
To request a refund, please contact us:
- Email: support@securekit.dev
- Include in your request:
- Your account email address
- Transaction ID or invoice number
- Reason for refund request
- Date of purchase
We will review your refund request and respond within 5-7 business days. Approved refunds will be processed through Paddle, and the refund will appear in your original payment method within 5-10 business days, depending on your payment provider.
4. Refund Processing
4.1 Processing Time
Once your refund is approved:
- Refunds are processed through Paddle, our payment service provider
- Refunds typically appear in your account within 5-10 business days
- The refund will be credited to the original payment method used for the purchase
- You will receive email confirmation once the refund has been processed
4.2 Partial Refunds
In some cases, we may offer partial refunds:
- For annual subscriptions canceled mid-term, we may provide a prorated refund based on unused months
- Partial refunds are calculated based on the remaining subscription period
- Partial refunds are subject to our discretion and may not be available in all cases
5. Cancellation vs. Refund
It is important to understand the difference between cancellation and refund:
- Cancellation: Canceling your subscription stops future billing but does not automatically entitle you to a refund. You will continue to have access to the Service until the end of your current billing period.
- Refund: A refund returns payment for services already purchased. Refunds are subject to this Refund Policy and must be requested separately from cancellation.
You can cancel your subscription at any time through your account settings or by contacting support. Cancellation does not automatically result in a refund unless you are within the refund eligibility period.
6. Chargebacks
If you dispute a charge with your payment provider (chargeback), please contact us first at support@securekit.dev. We are happy to resolve any billing issues directly.
Unauthorized chargebacks may result in:
- Immediate suspension or termination of your account
- Inability to use our Service in the future
- Collection of chargeback fees
We encourage you to contact us directly to resolve any payment issues before initiating a chargeback.
7. Paddle Payment Processing
All payments and refunds are processed through Paddle.com. By purchasing our services, you acknowledge that:
- Paddle acts as the merchant of record and payment processor
- Paddle handles all payment transactions, invoicing, and tax collection
- Refunds are processed through Paddle's systems
- Paddle's terms of service and privacy policy apply to payment transactions
- Paddle may be subject to different refund policies based on your jurisdiction
For more information about Paddle's policies, visit paddle.com.
8. Subscription Renewals
Subscriptions automatically renew at the end of each billing period unless canceled. If you do not want to renew:
- Cancel your subscription before the renewal date
- Automatic renewals are not eligible for refunds unless there is a technical issue or billing error
- You will continue to have access until the end of your current billing period after cancellation
We recommend setting a reminder to review your subscription before the renewal date if you wish to avoid automatic renewal.
9. Right of Withdrawal (EU/EEA Customers)
If you are located in the European Union or European Economic Area, you may have additional rights under consumer protection laws:
- You may have the right to withdraw from your purchase within 14 days of purchase
- If you have started using the Service during the withdrawal period, you may be required to pay for the services used
- Refunds for digital services that have been fully consumed may be limited or excluded
To exercise your right of withdrawal, please contact us at support@securekit.dev within 14 days of purchase.
10. Dispute Resolution
If you are not satisfied with our refund decision, you may:
- Contact us again with additional information or clarification
- Request escalation to a supervisor or manager
- Contact Paddle directly if the issue relates to payment processing
- Pursue other remedies available under applicable law
We are committed to resolving disputes fairly and in good faith. We will make reasonable efforts to address your concerns.
11. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We will notify you of material changes by:
- Posting the updated Refund Policy on this page
- Updating the "Last updated" date
- Sending an email notification (for material changes)
Your continued use of the Service after changes become effective constitutes acceptance of the modified Refund Policy. Refund requests are evaluated based on the policy in effect at the time of purchase.
12. Contact Us
If you have any questions about this Refund Policy or need to request a refund, please contact us:
- Email: support@securekit.dev
- Website: https://securekit.dev
We aim to respond to all refund requests within 5-7 business days.